01. Setting the stage
As part of a successful green card application, Boundless Immigration needs to collect dozens of difficult-to-obtain documents from customers.
The process can take some customers weeks or months to complete. Moreover, a Boundless team member needs to look at every single uploaded document, and often give feedback to the customer. Customers were frustrated that we couldn't give them that valuable feedback until they'd spent time finding every possible document we asked for.
02. My Role