01. Setting the stage

Boundless Immigration offers affordable green card application aid through a high-touch process that takes most customers multiple months to complete.

While the company had previously built myriad products to reduce manual processes and craft a more fluid customer experience, the bulk of its communications still took place over email. We gave status updates, instructions, important legal information… they were more akin to novels than emails.
Dozens of long emails meant that customers would (understandably!) lose track of important information, leading to high rates of customer support reach-out.

02. My Role

I led a significant portion of the end-to-end design process for a customer dashboard that responds to our growing reach-out rate and simplifies many aspects of the customer experience.

This project is complete, and I’m working ‘round the clock to upload it here!

Back to Work